Terms of Service

Last Updated: October 12, 2026

1. Overview

Welcome to NATASHA FASHION LTD. Throughout this website, the terms “we”, “us”, and “our” refer to NATASHA FASHION LTD.

NATASHA FASHION LTD operates this website, including all information, content, features, tools, products, and services made available to you, the customer, subject to your acceptance of these Terms of Service.

Our website is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service and any policies referenced herein. If you do not agree to these terms, please do not use our website.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use our website for any unlawful, fraudulent, or unauthorised purpose.
• Violate any applicable local, national, or international laws or regulations.
• Interfere with the security, functionality, or proper operation of our website.
• Attempt to gain unauthorised access to our systems, accounts, or services.
• Upload or transmit malicious code, viruses, or other harmful material.
• Provide false, misleading, or fraudulent information when placing an order.

We reserve the right to take appropriate action where we reasonably believe these terms have been violated, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, colours, sizes, and other product information on our website.

However, the appearance of products may vary depending on your device, screen settings, lighting, or other factors. We cannot guarantee that the colours displayed on your screen will exactly match the actual products.

Product descriptions, availability, and prices may be updated from time to time. Any changes will not affect an order that we have already accepted, except where permitted or required by law.

We reserve the right to discontinue products or limit quantities offered for sale, subject to applicable law.

4. Prices and Payments

All prices are displayed in the currency indicated on our website at the time of purchase.

Unless expressly stated otherwise, prices may not include shipping fees, applicable taxes, customs duties, or import charges. Any applicable additional charges will be disclosed where required by law.

We accept the payment methods made available during checkout. By submitting an order, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate and complete.

Payments are subject to verification and authorisation by the relevant payment provider.

We reserve the right to correct genuine pricing or listing errors and to contact you before proceeding with an affected order. If an order cannot be fulfilled at the correct price, we will provide appropriate options, including cancellation and a refund where applicable.

Nothing in this section limits your statutory rights.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products in accordance with these Terms of Service.

After you place an order, you may receive an order confirmation email. This email acknowledges receipt of your order and does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment authorisation failure, product unavailability, or material listing errors, subject to applicable law.

If we cancel an order after payment has been taken, we will arrange an appropriate refund to the original payment method, unless otherwise agreed and permitted by law.

You are responsible for ensuring that your order details, shipping address, email address, and contact information are accurate at checkout.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or during checkout.

Delivery dates and timeframes are estimates unless expressly stated otherwise. Delivery may be affected by factors outside our reasonable control, including carrier delays, customs procedures, weather conditions, and other unforeseen circumstances.

We will communicate relevant delivery information where appropriate.

Nothing in these terms excludes our obligations under applicable law regarding delivery, including any obligation to deliver within an agreed period or, where no period has been agreed, within the legally applicable timeframe.

For information about returns, refunds, and order cancellations, please refer to our Return and Refund Policy.

7. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains the procedures and conditions applicable to returns, refunds, exchanges, and cancellations.

Please review that policy before making a purchase.

Nothing in these Terms of Service or our Return and Refund Policy excludes, restricts, or replaces any mandatory consumer rights you may have under applicable law, including rights relating to online order cancellations and faulty, damaged, or misdescribed products.

Where there is any conflict between these terms and a mandatory legal requirement, the applicable legal requirement will prevail.

8. Promotions and Discount Codes

From time to time, we may offer promotional discounts, special offers, or discount codes.

Promotions may be subject to additional conditions, including expiry dates, product exclusions, minimum purchase requirements, or limits on use. Any applicable conditions will be communicated with the relevant promotion.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct promotional errors or withdraw or amend a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers.

9. Intellectual Property

All content on this website, including text, product descriptions, graphics, logos, images, designs, layout, and other materials, is owned by or licensed to NATASHA FASHION LTD or the relevant rights holder and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

Nothing in these terms transfers any intellectual property rights to you.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, delivery providers, and other service providers.

We do not control all third-party websites or services and are not responsible for their independent content, terms, or privacy practices.

Your use of third-party services may be subject to separate terms and policies provided by those third parties.

This section does not exclude or limit any responsibility that cannot lawfully be excluded or limited.

11. User Submissions and Feedback

If you submit reviews, feedback, suggestions, comments, or other materials to us, you confirm that you have the right to submit those materials and that they do not violate applicable law or the rights of others.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, misleading, or otherwise inappropriate.

You grant us permission to use feedback you voluntarily provide for the purpose of improving our products and services, responding to your enquiries, and operating our business, subject to applicable law and our Privacy Policy.

We will not use personal information in a manner inconsistent with our Privacy Policy or applicable data protection law.

12. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our store is hosted on Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate the store, process payments, fulfil orders, provide customer support, and meet legal obligations.

Please review our Privacy Policy for further information about your personal information and applicable privacy rights.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct such errors and update information where appropriate.

Where a correction affects an order you have placed, we will handle the matter in accordance with applicable law and any rights you have under your purchase agreement.

We will not rely on this section to remove rights that consumers are entitled to under applicable law.

14. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, our website and its content are provided subject to these Terms of Service.

We do not guarantee uninterrupted or error-free website availability, although we will take reasonable steps to maintain the operation and security of our website.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms excludes or limits your statutory rights as a consumer, including your rights relating to product quality, fitness for purpose, conformity with description, delivery, and refunds where applicable.

Subject to the foregoing, any limitation of liability will apply only to the extent permitted by applicable law.

15. Indemnification

You agree not to misuse our website or knowingly violate these Terms of Service.

To the extent permitted by applicable law, you may be responsible for losses directly resulting from your unlawful use of our website or your infringement of the rights of others.

Nothing in this section requires a consumer to indemnify us for losses where doing so would be unlawful or inconsistent with mandatory consumer protection law.

16. Suspension and Termination

We may suspend or restrict access to our website where reasonably necessary for security, fraud prevention, legal compliance, or the protection of our business and customers.

Any such action will be proportionate to the circumstances and subject to applicable law.

Termination or suspension of access does not affect rights or obligations that arose before the relevant action, including any applicable consumer rights.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales, except where mandatory legal provisions require the application of another law.

If you are a consumer residing in another jurisdiction, you may also benefit from mandatory consumer protection rights under the laws applicable to your circumstances.

Nothing in this section limits any mandatory rights you may have to bring a claim in a competent court under applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website functionality, services, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date they are published, unless otherwise stated or required by law. Changes will not retrospectively remove rights already acquired under an existing order or agreement.

We encourage you to review this page periodically.

19. Contact Information

If you have any questions about these Terms of Service, please contact us using the details below.

Business Name: NATASHA FASHION LTD

Business Address:
110 PICCADILLY ROAD
SWINTON
UNITED KINGDOM
S64 8LF

Email: payment@natashafashion.net

Phone: +44 7480361887

Website: https://natashafashion.org

Thank you for visiting NATASHA FASHION LTD.