Returns & Refunds Policy

Effective Date: October 12, 2026

At NATASHA FASHION LTD, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our returns and refunds process is designed to make your experience as clear and straightforward as possible.

This policy applies to purchases made through natashafashion.org and is subject to applicable consumer protection laws.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the applicable conditions below.

To be eligible for a standard return, items must:

• Be unworn, unused, and unwashed.

• Be returned in their original condition, with original tags and packaging where applicable.

• Be free from stains, damage, alterations, or signs of use beyond what is reasonably necessary to inspect the item.

• Include your order number or other proof of purchase.

We reserve the right to assess returned items before approving a refund. Any assessment will be conducted in accordance with applicable consumer protection laws.

2. How to Request a Return

Please contact our customer support team before sending any items back.

Email: payment@natashafashion.net

Please include the following information in your email:

• Your full name.

• Your order number.

• The item or items you wish to return.

• The reason for your return.

• Photographs, if your item arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without contacting us first, as this helps us identify your order and process your request correctly.

3. Return Shipping Costs

For returns due to a change of mind, an unsuitable size, or a preference for a different style, customers are generally responsible for the return shipping costs, except where applicable law requires otherwise.

If an item is faulty, damaged on arrival, incorrectly supplied, or not as described, please contact us before returning it. We will provide appropriate instructions and cover reasonable return shipping costs where required by law.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been resolved.

Original delivery charges will be refunded where required by applicable consumer protection law.

4. Refund Conditions

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will normally be issued to the original payment method used for the purchase.

For eligible change-of-mind returns, the item must meet the return conditions outlined in this policy. For faulty, damaged, or incorrectly supplied products, your statutory rights apply regardless of our standard return conditions.

We do not charge a restocking fee for standard returns.

5. Refund Processing Time

We aim to process approved refunds promptly.

For eligible online purchases covered by UK cancellation rights, refunds will generally be issued within 14 days after we receive the returned goods or, where permitted by law, receive evidence that the goods have been sent back, whichever occurs first.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.

If you have not received your refund after the expected processing period, please contact us with your order number so we can assist you.

6. Exchanges

If you would like a different size, colour, or style, please contact us at payment@natashafashion.net.

Exchanges are subject to product availability. If the requested item is unavailable, you may return the original item in accordance with this policy and applicable consumer protection laws.

Where an exchange cannot be arranged, we will explain the available options.

7. Items That May Not Be Eligible for Change-of-Mind Returns

Certain items may be excluded from change-of-mind returns where permitted by law, including:

• Personalised or custom-made products.

• Items that are clearly identified as non-returnable before purchase, where such exclusion is lawful.

• Sealed goods that are unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

These exclusions do not remove your legal rights if an item is faulty, not as described, or otherwise covered by statutory remedies.

8. Faulty, Damaged, or Incorrect Items

Please inspect your order after delivery. If you receive a faulty, damaged, or incorrect item, email payment@natashafashion.net with your order number and a description of the issue. Photographs can help us assess the situation more quickly.

We will review your report and work with you on an appropriate resolution, which may include a refund, replacement, repair, or another remedy required by law.

Nothing in this policy limits your statutory rights under applicable consumer protection legislation.

9. Your Right to Cancel an Online Order

If you are a consumer purchasing online in the United Kingdom, you may generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to legal exceptions.

After notifying us of your cancellation, you will generally have a further 14 days to send the goods back. Refunds, including standard outbound delivery charges where required by law, will be handled in accordance with the applicable cancellation rules.

This statutory cancellation right is separate from our voluntary 30-day return period. Certain products and circumstances may be subject to legal exceptions.

10. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at payment@natashafashion.net.

We cannot guarantee that a cancellation request can be completed once an order has entered processing or has been shipped. If the order has already been dispatched, you may be able to use the applicable cancellation or return procedure.

Your statutory cancellation rights remain unaffected.

11. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us using the details below.

Company Name: NATASHA FASHION LTD
Website: https://natashafashion.org
Email: payment@natashafashion.net
Phone: +44 7480 361887
Address: 110 Piccadilly Road, Swinton, United Kingdom, S64 8LF

We are committed to providing clear communication and fair treatment throughout the returns and refunds process.

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NATASHA FASHION LTD reserves the right to update this policy when necessary. Any updated version will be published on our website with the applicable effective date. Updates will not remove consumer rights that apply to purchases already made.