Shipping Policy

Last Updated: October 12, 2026

At NATASHA FASHION LTD, we aim to provide a smooth and reliable delivery experience for every customer. Please review our shipping policy below for information about order processing, delivery, shipping charges, and tracking.

1. Order Processing Time

Orders are processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing, excluding weekends and public holidays.

During busy periods, promotional events, or public holidays, processing times may be longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

We ship to the destinations available at checkout.

Available shipping destinations may vary depending on the product, delivery address, carrier availability, and other operational considerations.

Before completing your purchase, please ensure that your country, region, and delivery address are supported by our store.

If your destination is not available at checkout, please contact our customer service team for assistance.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout, where applicable.

Delivery times depend on the destination, selected shipping method, carrier operations, customs clearance, and other factors.

Unless otherwise stated at checkout, delivery estimates do not include order processing time.

Delivery dates are estimates and are not guaranteed unless expressly agreed or required by applicable law.

We will take reasonable steps to process and dispatch orders promptly and to communicate relevant delivery information when necessary.

4. Shipping Fees

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The total shipping cost may depend on the destination, selected shipping method, order size, weight, and any applicable promotional offers.

If free shipping is offered, the relevant eligibility requirements will be communicated on our website or during checkout.

Customers are responsible for reviewing the shipping charges displayed before placing an order.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing your order details.

Once your order has been dispatched, we will provide tracking information where available.

Please allow time for tracking information to become active after dispatch. Some carriers may take additional time to update their tracking systems.

You can use the tracking link provided in your shipping confirmation email to check the latest available delivery information.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us for assistance.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient's name, street address, postal code, and contact details.

If you notice an error in your shipping address, please contact us as soon as possible at payment@natashafashion.net.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional shipping charges or other reasonable costs may apply where permitted by law.

Nothing in this section limits any consumer rights that apply to the circumstances.

7. Customs Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, handling fees, or other charges may apply depending on the destination country's laws and import procedures.

Where these charges are not included in the purchase price or shipping fee, they may be payable by the customer upon importation or delivery, subject to applicable law and the information provided at checkout.

Customers are encouraged to check their local import requirements before placing an international order.

Customs clearance may also affect delivery times.

We will provide any information about additional charges that we are legally required to disclose before purchase.

8. Delayed, Lost, or Missing Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occur due to carrier disruptions, customs inspections, adverse weather, public holidays, operational issues, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can review the available tracking information and assist you.

If a shipment appears to be lost, we will work with the relevant carrier where appropriate to investigate the issue and determine the next steps.

Nothing in this policy excludes or limits our legal obligations regarding delivery or any remedies available to you under applicable consumer protection law.

9. Delivered but Not Received

If the tracking information indicates that your order has been delivered but you have not received it, we recommend that you:

• Check your delivery location and any safe place specified for the delivery.
• Ask household members, neighbours, or building reception staff whether they accepted the parcel.
• Review the carrier's tracking information for additional delivery details.
• Contact us at payment@natashafashion.net if the parcel remains missing.

We will review the available information and assist you in investigating the matter.

A tracking status marked as delivered does not automatically remove any rights you may have under applicable law.

10. Split Shipments and Multiple Packages

Depending on product availability, warehouse operations, or fulfilment arrangements, items in the same order may occasionally be shipped separately.

If your order is dispatched in multiple packages, tracking information may be provided separately where available.

Any applicable shipping charges will be communicated during checkout or otherwise disclosed as required by law.

11. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at payment@natashafashion.net.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to change the shipping address or cancel the shipment directly.

Your statutory cancellation and refund rights remain unaffected. For further information, please review our Return and Refund Policy.

12. Contact Information

If you have any questions about shipping, delivery, or your order, please contact us using the details below.

Business Name: NATASHA FASHION LTD

Business Address:
110 PICCADILLY ROAD
SWINTON
UNITED KINGDOM
S64 8LF

Email: payment@natashafashion.net

Phone: +44 7480361887

Website: https://natashafashion.org

We will make reasonable efforts to respond to shipping enquiries as promptly as possible.

Thank you for shopping with NATASHA FASHION LTD.